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Breaking the Soft Skills Trap: What You Really Need to Learn

The conversation around career development in software testing often circles back to the importance of soft skills. Be it in workshops, online courses, or even job descriptions, the focus on communication, adaptability, and teamwork is hard to ignore. While no one would argue against the value of these attributes, an unbalanced emphasis on them can overshadow the need for the core skills that actually make us proficient testers.

Just like Fiona Charles urges us to examine the intricate dynamics of team and organisational structures, and Ann-Marie Charrett emphasizes mastery in testing, we need to equally scrutinize this prevailing wisdom that places soft skills at the pinnacle. Lisa Crispin and Janet Gregory, well-known for their comprehensive approach to Agile Testing, would argue that skills are highly context-dependent. So, are we losing focus on the competencies that enable us to critique software, assess risk, and collaborate effectively to build quality products?

This article aims to recalibrate that focus by diving into the essential competencies that every tester should aspire to master.

The Unintended Consequences of Overemphasising Soft Skills

When soft skills take center stage in our professional development, several unintended outcomes can arise. For one, it suggests that the technical dimensions of testing are either simple or secondary, which couldn’t be further from the truth. In the realm of Agile Testing, for instance, testers are often required to write automation scripts, understand the nuances of exploratory testing, and collaborate closely with developers—all decidedly technical tasks.

Furthermore, promoting soft skills as the hallmark of a good tester can inadvertently sideline those who are still honing their interpersonal skills but bring invaluable technical expertise to the table. Testing is about context; certain situations will call for technical depth, while others might require nuanced communication. Both are essential and cannot be mutually exclusive.

Moreover, when we underplay the skills unique to testing, it’s easier for organisations to underestimate the role and contributions of testers. The expertise in risk assessment, the understanding of user behavior, and the insights into system reliability can all help navigate a project away from failure. These skills don’t just ensure the quality of the product; they often dictate the success of the entire project.

The Limitations of Soft Skills

It’s important to understand that the overemphasis on soft skills can actually be detrimental to the testing profession. When we focus solely on general capabilities like communication, problem-solving, or critical thinking, we inadvertently set a low bar for entry into the field of testing. This makes it easier for organizations to undervalue the role, potentially viewing it as something anyone can do with a minimal skill set.

The insistence on soft skills might also perpetuate the stereotype that testing is a less technical role compared to development, thus affecting compensation, growth opportunities, and even the influence of testers within their organizations.

Moreover, overlooking the technical and domain-specific skills that testers need to excel in their roles is a missed opportunity for professional development. Testers who don’t actively grow their unique skill sets are likely to find themselves at a disadvantage, unable to contribute meaningfully to discussions around test strategy, automation, or risk assessment.

By focusing more on these tangible, teachable skills, we can elevate the testing profession, ensuring not only that testers are more effective but also that they receive the recognition and compensation they deserve.

Core Competencies Every Tester Should Have

The world of software testing is as complex and multifaceted as the projects we test. To do our job well, it’s essential to develop a set of core competencies that go beyond just ‘soft skills’. These competencies arm testers with the specialized tools they need to ensure effective and efficient testing processes. Let’s break down some of these indispensable skills:

  • Test Design: Knowing how to design a test is foundational. Testers need to understand what to test, how to test it, and what the desired outcomes are. Good test design helps you find defects earlier, saving time and resources.
  • Automation: As technology advances, automation is becoming increasingly critical. A grasp of automation tools and frameworks enables testers to cover more ground in less time, and frees them up for exploratory testing and other tasks that require human ingenuity.
  • Understanding of Software Architecture: A tester with a solid grasp of software architecture will know where vulnerabilities are likely to hide and can design tests that are both effective and efficient.
  • Debugging: This isn’t just for developers. Testers who can debug can isolate issues quickly, providing precise information to developers and thus accelerating the fix and re-test cycle.
  • Domain-Specific Knowledge: While technical skills are important, understanding the business domain is crucial for effective testing. This knowledge enables a tester to understand the user’s needs and expectations, making their testing more targeted and valuable to the project.
  • Cloud Computing: As more systems move to the cloud, understanding cloud architecture and its implications for testing becomes increasingly important. Knowing how to test in a cloud environment enables you to adapt to different configurations and complexities.
  • Configuration of Delivery Pipelines: Understanding CI/CD pipelines is vital in a DevOps environment. A tester who knows how to configure and maintain delivery pipelines can contribute significantly to faster and more reliable releases.

Each of these core competencies enables testers to contribute more effectively to their teams, sharpening their edge and enhancing their value. As the tech landscape evolves, these competencies don’t just make testers better at their jobs—they make them indispensable.

The Balance Between Soft and Hard Skills

The conversation around skills in the testing community often leans heavily into the “soft skills” realm: communication, critical thinking, and empathy, to name a few. While these are undeniably valuable, focusing solely on them can be a disservice to the profession. In any technical field, a balance between soft and hard skills is critical, and software testing is no exception.

Imagine trying to communicate a complex bug to a developer without understanding the software architecture or lacking the ability to debug the issue yourself. Your communication skills may be stellar, but the message falls flat if you can’t articulate the technical nuances of the problem. Similarly, if you excel at collaboration but lack domain-specific knowledge, your input during sprint planning could be less impactful.

The point is, your ‘soft skills’ are magnified in effectiveness when coupled with a strong technical skill set. Being a great communicator is far more compelling when you also bring deep knowledge of test design or an understanding of CI/CD pipelines. In a similar vein, empathy for the end-user becomes actionable insight only when coupled with the technical skills to translate that empathy into test scenarios that reflect real-world usage.

Therefore, as testers, we shouldn’t view soft skills and technical competencies as mutually exclusive or even separate categories. Instead, they are two sides of the same coin, each enhancing the other. By developing a balanced skill set, testers not only increase their own effectiveness but also raise the bar for the entire testing profession.

The Industry’s Role

The industry plays a pivotal role in shaping the skill set of software testers. From hiring practices to the dialogue at conferences, we collectively set the expectations for what testers should know and be capable of doing. Yet, often, job descriptions and interviews emphasize a narrow skill set, usually skewed towards either soft skills like “good communication” or hard skills like “x years of Selenium experience.”

This needs to change. Hiring practices should reflect a balanced focus on both technical proficiencies and interpersonal abilities. It’s not enough to tick boxes that list programming languages or test automation frameworks. Instead, we should be looking for individuals who can demonstrate a holistic skill set, one that includes test design, debugging, cloud computing, configuration of delivery pipelines, and yes, effective communication and critical thinking.

Moreover, the conversation within the industry needs a reset. While conferences, webinars, and articles frequently hone in on soft skills, we need to expand this narrative to emphasize the core competencies that make those soft skills meaningful. It’s time to shift the dialogue to encompass a balanced, comprehensive skill set that makes for effective, valuable testers. Doing so will not only elevate the work we do but also underline the ongoing relevance and necessity of the testing profession in an ever-evolving tech landscape.


It’s high time we recalibrate our focus from a narrow emphasis on soft skills to a well-rounded set of competencies for testers. While communication, empathy, and teamwork are undeniably important, they should be complemented by robust technical abilities and a deep understanding of the core elements of effective testing.

Testers, your career is more than just being “good with people” or “adept at critical thinking.” It’s about equipping yourself with a multifaceted skill set that includes test design, automation, cloud computing, and configuration of delivery pipelines, among other things. Investing in these core skills doesn’t just make you a more effective tester; it makes you a more valuable asset to your team and your organisation.

In summary, let’s make a collective effort to shift the narrative, both in hiring practices and professional development, to create a more holistic, balanced view of what it means to be a tester. Because the reality is, a tester armed with both technical proficiency and soft skills isn’t just a good tester—they’re an indispensable one.